Frequently Asked Questions
Everything you need to know about shopping at Shiels
What shipping options are available?
We offer standard and express shipping worldwide. Domestic orders over $99 qualify for free standard shipping, while international rates are calculated at checkout based on location.
How do I track my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to our carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all tags attached. Please note that for hygiene reasons, earrings cannot be returned.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options.
Are your jewelry pieces ethically sourced?
Yes, at Shiels, we are committed to ethical sourcing. We work closely with our suppliers to ensure all gemstones and precious metals meet our high standards for quality and social responsibility.
How should I care for my jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place and clean gently with a soft polishing cloth.